We want you to feel confident with your CBD purchase and we also want to provide you with an excellent customer service experience. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to email@example.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe. If you are returning under our, Cibedium® 30 Day Trial Program, within a 30 day period from date of purchase, we will offer a full refund minus shipping anytime within the 30 day period. Please contact us at firstname.lastname@example.org. The customer is responsible for return shipping. Please submit your request to email@example.com or call 888-395-CBD1 (2231) to speak to a Customer Service representative.